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Frequently Asked Questions
Everything homeowners ask us about licensing, cost, permits, timelines and what it is actually like to have a crew in your house.
Cannot find your question?
Call (805) 406-2911 or send it to us. We answer every inquiry within one business day — including the ones where the honest answer is that we are not the right fit.
Section 01
Getting Started
Do you charge for estimates?
No. The on-site consultation and the written line-item estimate are both free, with no obligation. If your project needs architectural drawings before a firm number is possible, we will tell you that on the first call.
How fast will you get back to me?
Within one business day, every time — including when the answer is that we are not the right contractor for your project.
What should I have ready for the first call?
Rough scope, the age of the home, any drawings or inspection reports you have, and a realistic budget range. Photos help a lot. None of it is required.
How far out are you booking?
It varies by season and project size. Smaller jobs typically start within a few weeks; additions and ADUs are scheduled around design and permitting. We give you a real date, not a hopeful one.
Section 02
Licensing & Insurance
Are you licensed?
Yes — California contractor license #1125128, General Building (Class B), active. Verify it yourself at cslb.ca.gov. We encourage you to check any contractor you are considering, including us.
Are you insured and bonded?
Yes. General liability, workers’ compensation on every person on your property, and a $25,000 contractor’s bond. Certificates come with every proposal without you having to ask.
Why does workers’ comp matter to me?
If an uninsured worker is injured on your property, the liability can land on you. Always ask for the certificate — from us and from anyone else you interview.
Who pulls the permits?
We do. We submit the application, respond to plan-review corrections and schedule every required inspection. You never stand in line at the building department.
Section 03
Cost & Payment
How much will my project cost?
Every project is priced individually — the same kitchen can differ widely depending on layout changes, cabinetry level and what we find once walls open. Rather than publish a number that would not apply to your home, we walk the space for free and give you a line-item written estimate with allowances stated in dollars.
Why is one bid so much lower than another?
Usually because it is a smaller scope. Check that each bid includes permits, the same allowances, debris removal and the same level of demolition — and ask what happens when they find something unexpected.
Do you require a deposit?
Yes, within California’s legal limit. After that, progress payments are tied to completed milestones rather than calendar dates.
What are allowances?
A dollar amount budgeted for a selection you have not made yet — tile, fixtures, appliances. Ours are stated in dollars in the estimate so you can raise or lower them deliberately instead of being surprised.
Do you offer financing?
Talk to us about your situation. Many homeowners here use a HELOC or a renovation loan; we can point you toward options, though we are not a lender and do not give financial advice.
Section 04
During Construction
Can we live in the house during the work?
For most partial remodels, yes — we build dust barriers, protect floors and keep a bathroom functional. For a full gut, moving out is usually faster and cheaper. We will tell you which applies.
How do you communicate?
One project manager as your single point of contact, plus a written update every Friday with photos, what got completed, what is next, and any decision we need from you.
What happens if you find something unexpected?
We stop, photograph it, and bring you priced options the same day. Nothing gets billed that you did not approve in writing first.
Do you clean up?
Every day. Dust barriers, floor protection, covered pathways and a broom-swept site at the end of each work day — not just at the end of the job.
Will the same crew be there the whole time?
Our own crews handle framing, carpentry and waterproofing. Specialty trades are licensed subs we use on nearly every job, so they know our standards. You will not get a rotating cast of strangers.
Section 05
After the Job
What warranty do I get?
A written workmanship warranty on everything we build, plus every manufacturer warranty registered in your name and handed over at closeout.
What if something goes wrong later?
Call us. Warranty items get a same-week response. We also check in before the first year is up so anything that needs attention gets caught while it is still covered.
Can I get references?
Yes. Tell us what you are planning and we will connect you with homeowners who had similar work done. Any contractor who hesitates at that request is telling you something.
Section 06
The AI Visualizer
Is the AI rendering what my remodel will look like?
No — treat it as a mood board, not a blueprint. It keeps your room’s general shape and swaps finishes, but it does not know what is inside your walls, where plumbing runs, or what your city will permit.
What happens to the photo I upload?
It is sent to an AI image service to generate the rendering and returned to your browser. We do not store it or attach it to your name unless you send it to us with an estimate request.
Does using it obligate me to anything?
Not at all. No email required, no follow-up unless you ask, no cost.
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